lombokFrequently Asked Questions

Account opening on lombok starts with email verification. You provide your username, email, password, and mobile number. We send a verification link to your email — click it to confirm. Next, you complete KYC verification by uploading your identity document (passport, national ID, or driver's license) and address proof (utility bill or bank statement). Once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). The entire process typically takes a few hours. After verification, you can access our sportsbook, live-dealer tables, slots, and esports markets.

If you suspect unauthorized access to your lombok account, change your password immediately. Go to your account settings and select "Change password" — use a strong, unique password. Enable two-factor authentication if you have not already. If you cannot access your account, use the "Forgot password" link on the login page to reset it. If you believe your account has been compromised or you see transactions you did not make, contact our support team right away. We can review your account activity and help secure it. Never share your password with anyone, including lombok staff.

KYC verification on lombok requires two documents: an identity document and an address proof. Your identity document can be a passport, national ID card, or driver's license — it must be current and clearly show your full name, date of birth, and photo. Your address proof can be a utility bill, bank statement, or government letter dated within the last three months — it must show your name and current address. Upload clear, legible images of both sides of your ID and a full view of your address document. Verification typically completes within a few hours. If your documents are unclear or incomplete, we will ask you to resubmit them.

If a deposit or withdrawal does not complete, check your bank or payment app (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to see if the transaction went through. Sometimes a payment is delayed but will process within a few hours. If your bank shows the money left your account but it has not appeared on lombok, contact our support team with your transaction ID and bank reference number. We can investigate and help resolve the issue. For withdrawals, if funds do not arrive in your bank account or payment app within the expected window, we will review your request and contact you. Never attempt the same transaction twice — this can cause duplicate charges.

lombok does not charge fees on deposits or withdrawals. However, your bank or payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge their own fees — check with them directly. The amount you deposit is the amount that arrives on your lombok account. The amount you withdraw is the amount that leaves your lombok account and goes to your bank or payment app. Any fees charged by your bank or payment provider are separate and not controlled by lombok. If you have questions about fees, contact your bank or payment provider.

lombok offers four main game categories. Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Our live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo — all broadcast from professional studios with real dealers and multiple camera angles. Our slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game category has its own rules and table limits. Visit the game pages on lombok to learn more about specific games, odds, and how to play.

New accounts on lombok may be eligible for a welcome offer. The specific offer varies and is subject to terms and conditions. Visit the promotions page on lombok or contact our support team to learn about current offers available in your region. Any welcome offer comes with terms — read them carefully before accepting. Offers may include bonus funds, free plays, or other benefits. All offers are subject to verification and may require a minimum deposit or playthrough. If you have questions about a specific offer, our support team can explain the terms and conditions.

Our support team aims to respond to queries during business hours. Response times vary depending on the volume of requests and the complexity of your question. For urgent account issues (suspected unauthorized access, missing funds), contact us immediately and mark your query as urgent. For general questions, expect a response within a standard business window. You can reach our support team through the contact form on this page or by visiting our about us section. We are committed to resolving your issue as quickly as possible.