lombok Casino & Sportsbook Data Care

This page describes what we collect when you use lombok and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds, or play on our platform, you share information with us. We explain exactly what we collect, why we collect it, and how we use it.

Our privacy practices reflect our commitment to security and transparency. We do not sell your personal data to third parties. We use your information only for account management, fraud prevention, legal compliance, and service improvement. Your data is encrypted and stored securely on servers that meet industry standards.

If you have questions about how we handle your data, our support team can provide more detail. You also have rights over your information — this page explains what those rights are and how to exercise them.

What we collect on lombok

We collect information in several categories. First, we collect account information: your name, email address, phone number, date of birth, and address. We use this to verify your identity and comply with KYC (Know Your Customer) regulations. Second, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amounts you deposit and withdraw, and transaction dates. We do not store full payment card details — payment processors handle that securely.

Third, we collect activity information: which games you play, how long you play, your bets and outcomes, and your account balance. This helps us understand how our platform is used and detect fraud. Fourth, we collect technical information: your IP address, device type, browser, and operating system. This helps us troubleshoot issues and prevent unauthorized access.

We also collect information you provide voluntarily — for example, when you contact our support team, you share the content of your message. If you participate in promotions or surveys, we collect the information you submit.

How we use your data on lombok

We use your data for several purposes. First, account management: we use your name, email, and phone to manage your account, process deposits and withdrawals, and send you important notifications. Second, verification and compliance: we use your personal information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud. Third, customer support: we use your account history and contact information to help you when you reach out with questions or issues.

Fourth, service improvement: we analyze how players use lombok — which games are popular, which payment methods are preferred, which features need improvement. This helps us make our platform better. Fifth, legal compliance: we keep records of all transactions and account activity to comply with financial regulations and respond to legal requests.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not share your data with other gaming platforms or unrelated businesses.

Third-party processors and data sharing

We work with third-party service providers to operate lombok. These include payment processors (who handle deposits and withdrawals), hosting providers (who store our servers), and customer support platforms. We share only the data necessary for these providers to do their work. For example, we share your payment information with payment processors, but we do not share your game history with them.

All third-party processors are bound by confidentiality agreements. They are not allowed to use your data for their own purposes. We choose processors carefully and verify that they meet security standards.

Our servers may sit outside your jurisdiction. This means your data may be stored in a different country than where you live. By using lombok, you consent to this international data transfer. We ensure that data protection standards are maintained regardless of server location.

Your rights regarding data on lombok

You have several rights over your data. You can request access to all the information we hold about you. You can ask us to correct inaccurate information. You can request that we delete your data, subject to legal and compliance requirements — for example, we must keep transaction records for a certain period for regulatory purposes.

You can also request that we limit how we use your data, or object to certain uses. If you believe we have mishandled your data, you can file a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact our support team. We will respond to your request within a reasonable timeframe. Some requests may require additional verification to confirm your identity.

On lombok, your data is yours. We keep it secure, use it responsibly, and respect your rights over it.

Cookies and tracking on lombok

We use cookies to improve your experience on lombok. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track how you use our platform. Essential cookies are necessary for the platform to function — for example, session cookies that keep you logged in. Preference cookies remember your settings, like language and theme. Analytics cookies help us understand how players use lombok so we can improve the platform.

You can control cookies through your browser settings. Most browsers allow you to disable cookies or receive a warning before a cookie is stored. However, disabling cookies may affect your ability to use lombok fully.

We also use tracking pixels and similar technologies to understand how players interact with our platform and marketing materials. This helps us improve our services and measure the effectiveness of our communications.

How long we keep your data

We keep your account information for as long as your account is active. If you close your account, we retain your data for a period required by law — typically several years for transaction records and compliance purposes. After that period, we delete or anonymize your data.

We keep transaction records longer than other data because financial regulations require us to maintain audit trails. We keep fraud investigation records for as long as necessary to prevent future fraud.

Data and jurisdiction on lombok

Our services on lombok are available only where local law permits. We comply with data protection laws in all jurisdictions where we operate. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang should be aware that their data may be processed outside Indonesia, but we maintain the same security and privacy standards regardless of location.

If you have concerns about data processing in your jurisdiction, contact our support team. We can provide information about how your data is handled and what protections apply.

Changes to our privacy policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you via email or by posting a notice on lombok. Your continued use of the platform after changes are posted means you accept the new policy. If you do not agree with the changes, you may close your account.

Contact us about privacy on lombok

If you have questions about our privacy practices, want to exercise your rights over your data, or believe we have mishandled your information, contact our support team. You can reach us through the contact form on our FAQ page or visit our about us section for additional contact options.

We take your privacy seriously and are committed to handling your data responsibly. This privacy policy is part of our broader commitment to transparency and security on lombok. By using our platform, you trust us with your information — we take that responsibility seriously and work continuously to protect your data and respect your rights.