lombok Casino & Sportsbook Terms

When you join lombok, you enter into an agreement with us about how our platform works, what we expect from you, and what you can expect from us. These terms set out the rules for account creation, deposits, withdrawals, disputes, and the services we provide. They're written in plain language so you understand your rights and responsibilities.

Our terms reflect our commitment to fair play, security, and transparency. We operate under jurisdiction-restricted access — our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

This page covers the key terms that govern your use of lombok. If you have questions about any section, our support team is available to clarify.

Account opening and eligibility on lombok

To open an account on lombok, you must be of legal age in your jurisdiction and not prohibited by law from using our services. When you register, you provide your name, email, phone number, and other details. We use this information to verify your identity through our KYC (Know Your Customer) process. This verification protects both you and lombok from fraud and money laundering.

You are responsible for the accuracy of the information you provide. If you give us false or misleading information, we may suspend or close your account. Your account is personal to you — you cannot transfer it to another person or use it on behalf of someone else. If we discover that you're operating multiple accounts, we may close all of them and forfeit any funds.

We reserve the right to refuse service to anyone, at any time, for any reason. This includes users in jurisdictions where our services are prohibited, users who violate our terms, or users who engage in suspicious activity.

Deposits and withdrawals on lombok

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed quickly and appear in your account immediately. You are responsible for ensuring that your payment method is legitimate and that you have the authority to use it. We do not accept deposits from third parties or stolen payment methods.

Withdrawals are subject to verification. When you request a withdrawal, we review it to confirm that it matches your account details and KYC profile. This process is subject to standard verification windows. Once approved, funds return to your original payment method. We do not process withdrawals to payment methods other than the one you used to deposit.

We reserve the right to delay or refuse a withdrawal if we suspect fraud, money laundering, or violation of our terms. If your account is flagged for suspicious activity, we may require additional documentation before processing any withdrawal.

Bonus and promotional terms on lombok

From time to time, we offer bonuses and promotions on lombok. These may include welcome offers, deposit matches, or free bets. Each promotion comes with specific terms — wagering requirements, game restrictions, time limits, and maximum withdrawal amounts. You must read and accept the terms of any promotion before claiming it.

Bonuses on lombok are subject to our discretion. We may modify, suspend, or cancel any promotion at any time. If we discover that you're abusing a promotion — for example, by claiming multiple bonuses or using bonus funds to exploit a game — we may forfeit the bonus and any winnings associated with it.

Wagering requirements mean you must play through the bonus amount a certain number of times before you can withdraw it. For example, a bonus with a 5x wagering requirement must be played through five times. Only certain games may count toward wagering requirements — check the promotion terms for details.

Your security and data on lombok

We protect your account with encryption and two-factor authentication. When you log in, you can enable two-factor authentication to receive a code via SMS or email. This prevents unauthorized access even if someone learns your password. We strongly recommend enabling this feature.

You are responsible for keeping your password confidential. Do not share it with anyone, including lombok staff. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We will never ask you for your password.

Your personal data on lombok is encrypted and stored securely. We use your data only for account management, verification, fraud prevention, and legal compliance. We do not sell your data to third parties. For details on how we handle your information, see our privacy policy

On lombok, we operate with transparency and fairness. Our terms exist to protect both you and our platform.

Game rules and fair play on lombok

All games on lombok — sportsbook, live dealer, slots, esports — operate under fixed rules. For live-dealer tables, the rules are standard (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo). For slots, the return-to-player percentage is fixed and disclosed. For sportsbook, odds are set by our traders and may change before you place your bet.

We use certified random number generators for all games. Live-dealer games are broadcast in real time from professional studios, so you see the actual outcome. We do not manipulate games or outcomes. If you believe a game has been unfair, contact our support team with details, and we will investigate.

You agree not to use automated tools, bots, or scripts to access lombok or place bets. You also agree not to exploit bugs or glitches. If we detect such activity, we may close your account and forfeit any funds.

Dispute resolution on lombok

If you have a dispute with lombok, contact our support team first. We aim to resolve issues within a reasonable timeframe. If you're not satisfied with our response, you may escalate your complaint to our management team.

If we cannot resolve your dispute internally, you may pursue legal action in your jurisdiction. However, you agree that any legal proceedings will be governed by the laws of the jurisdiction where lombok operates. You also agree to attempt mediation before pursuing litigation.

We keep records of all transactions and account activity. If a dispute arises, we will provide you with evidence of the transaction, the game outcome, or the account activity in question.

Jurisdiction notice and service availability

Our services on lombok are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

If you access lombok from a jurisdiction where our services are prohibited, you do so at your own risk. We are not responsible for any legal consequences you may face. We may block access from certain jurisdictions or IP addresses at any time.

Players in Jakarta, Surabaya, Bandung, Medan, and Semarang should verify local regulations before using lombok. Our support team can provide general information about service availability, but we cannot provide legal advice.

Changes to our terms on lombok

We may update these terms at any time. When we make significant changes, we will notify you via email or by posting a notice on lombok. Your continued use of the platform after changes are posted means you accept the new terms. If you do not agree with the changes, you may close your account.

We encourage you to review our terms regularly. The most current version is always available on this page.

Contact us on lombok

If you have questions about these terms or any aspect of lombok, our support team is available to help. You can reach us through the contact form on our FAQ page or by visiting our about us section for additional contact options.

These terms are the complete agreement between you and lombok regarding your use of our platform. They supersede any previous agreements or understandings. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. Your use of lombok constitutes your acceptance of these terms in full.